Returns and Refund Policy

1. Overview:
We take pride in our handmade products and want you to be completely satisfied with your purchase. If you encounter any issues, please read our policy below.

2. Return Eligibility:
Due to the custom and handmade nature of our items, we only accept returns for defective or damaged products. If you receive an item that is not in perfect condition, please notify us within [insert time frame, e.g., 7 days] of receipt.

3. Process for Returns:
To initiate a return:

• Contact us at [insert contact information] with your order number and a description of the issue.
• Include photographs of the defective or damaged item to support your claim.
• We will review your request and provide instructions for returning the item.

4. Refunds:
Once we receive the returned item and verify the issue, we will process your refund to the original payment method. Please allow [insert time frame, e.g., 5-7 business days] for the refund to reflect in your account.

5. Shipping Costs:
If the return is due to a defective or damaged item, we will cover the return shipping costs. For all other reasons, the customer is responsible for return shipping fees.

6. Non-Returnable Items:
Custom orders, personalized items, and any products that have been used or altered are not eligible for return or refund.

7. Exchanges:
We do not offer exchanges. If you would like a different item, please return the original item for a refund and place a new order.

8. Customer Service:
If you have any questions or concerns regarding your purchase, please contact us at [insert contact information]. We are here to help!

Thank you for supporting our shop! Your satisfaction is our priority.