Sales Policy

1. Product Descriptions:
All items, including Custom Floral Designs, Handmade Wool Flowers, Mixed Media Floral Arrangements, Zinc Wire Flowers, and Handmade Flowers, are crafted with care and creativity. Each product listing includes a detailed description, highlighting materials, dimensions, and design features to help customers make informed decisions.

2. Custom Orders:
We welcome custom orders for floral designs! Please contact us directly to discuss your specific needs, including color preferences and styles. Custom orders may require additional processing time.

3. Pricing:
Prices are clearly listed for each item. Custom orders may be subject to additional charges based on complexity and materials used. We strive to offer competitive pricing while ensuring high-quality craftsmanship.

4. Payment:
We accept various payment methods for your convenience, including credit/debit cards and online payment platforms. Full payment is required at the time of purchase.

5. Shipping:
We aim to process and ship orders within [insert processing time, e.g., 3-5 business days]. Shipping costs are calculated at checkout based on the destination and package weight. Please ensure that the shipping address provided is accurate.

6. Returns and Exchanges:
Due to the handmade nature of our products, we do not accept returns unless the item is defective or damaged during shipping. In such cases, please contact us within [insert time frame, e.g., 7 days] of receiving your order with photographic evidence of the issue. We will gladly arrange a replacement or refund.

7. Care Instructions:
To maintain the beauty of your floral designs, please follow the provided care instructions included with your purchase. Handmade items may require gentle handling to ensure longevity.

8. Customer Service:
We value your satisfaction! For any inquiries, please reach out to our customer service team at [insert contact information]. We aim to respond within [insert response time, e.g., 24 hours].

9. Privacy Policy:
Your personal information is secure with us. We will never share your information with third parties without your consent.

Thank you for supporting our shop! We appreciate your business and look forward to creating beautiful floral designs for you.